Consumer reviews may be protected by anti-SLAPP laws
Online consumer reviews are the second most trusted form of advertising, second only to “earned media” such as word-of-mouth and recommendations from friends and family, according to a recent Nielsen report. Managing a company’s online reputation understandably is of prime importance, but one of the challenges of doing so is how best to mitigate damage from a negative consumer review or comment without further harming the brand. Overcoming this challenge is made more difficult by the tendency of some to pursue legal action as a first course of action rather than as a last resort. A growing body of case law should serve as a warning, however, to companies considering litigation to combat negative online traffic.
Read more from Inside Counsel here: http://www.insidecounsel.com/2013/01/08/ip-consumer-reviews-may-be-protected-by-anti-slapp